Refund & Return Policy
At Joellek, we place customer experience at the heart of our brand operations. We are committed to delivering high-quality women’s dresses, structured sets and fashion outerwear, paired with considerate and standardized after-sales service. Should your purchased items fail to meet your personal expectations or require size/style adjustments, we provide a fair, straightforward return and exchange mechanism to fully protect your shopping rights and interests.
Return & Exchange Qualification
Customers are eligible to apply for returns or exchanges within 14 days upon successful receipt of your parcel. All submitted items must be in brand-new, resalable condition: untouched, unlaundered, free of any dirt, abrasion, damage or personal wear traces, and must be returned with original packaging, hang tags and accessory labels completely intact. For hygiene and commodity management purposes, individual product categories are non-returnable and non-exchangeable, except in cases where confirmed manufacturing quality defects exist.
Application Process
Before sending back any goods, you are required to submit a service application via our official customer support email: service@joellek.com. Please include your valid order ID and a concise description of your return or exchange reason in your message. Our support team will verify your application at the earliest convenience and send you detailed return guidelines, including standard return address and delivery notes. In most voluntary return cases, the return shipping cost shall be borne by the customer. Shipping fees will be covered by our brand only for quality defect issues or our official delivery mistakes.
Refund Processing Terms
Our professional inspection team will conduct a strict condition check for all returned goods after receipt. You will be notified of the verification outcome once the review is completed. For all approved refund requests, funds will be credited back through your original payment method within the regulated processing period. Standard return cases do not include reimbursement of the initial outbound shipping fee. Full shipping fee refunds are only applicable to orders with confirmed product flaws, wrong item delivery or other service errors attributable to Joellek.
Product Exchange Service
If you wish to swap your purchased dress, set or outerwear for an alternative size, color or design, please submit your exchange request promptly after receiving your package. All exchange services are subject to current stock availability of the target item. If your preferred replacement style is out of stock or discontinued, we will offer two flexible solutions for you to choose from: a full order refund or store credit that can be used for future purchases on our platform.
Defective & Wrong Item Handling
If you receive damaged, defective, mismatched or incorrectly shipped items, please reach out to our support team without delay, and attach clear photographic or video evidence of the product issue. After successful verification, we will take full responsibility for all related return shipping expenses, and offer you the option of a free item replacement or a complete refund, to ensure your legitimate consumer rights are fully guaranteed.
Final Sale Policy
Products marked “Final Sale” on the product page are not eligible for voluntary return, exchange or size swap services. This restriction will be waived exclusively for final sale items that arrive with physical damage, confirmed quality issues or official delivery errors caused by our team.
This unified after-sales rule helps us maintain stable product quality and standardized service standards for every Joellek customer. We appreciate your understanding and recognition of our shopping and after-sales regulations.
— The Joellek Team